Admin Center

Navigate the Admin Center

• From your sidebar navigation, click on the Admin Center dropdown under Platform Admin. 
  
  
  
  The Admin Center focuses on organizational management, giving you control over team members, billing, branding, and how users engage with Pathways Home. 

• Click into Organization Settings to manage company-wide preferences.

  
  
  
  You’ll be able to configure:
   
  Basic company details:
  Name, NMLS ID, address, phone, and email
   
  Branch information: 
  Edit branch details like name, nmls, phone number, and email 
   
  Billing details: 
  Billing contact info and billing address
   
  Branding:
  Upload your company logo (or a fallback image), and set your primary and secondary brand colors
  
  Disclaimers: 
  View and manage org. licenses and create and manage the legal disclaimers in automated communications. 
   
• Within the Pathways Home section, you’ll find powerful tools to manage automation, notification, and engagement defaults across your team.
  
  
  
  Here’s what you can configure:

  Default URL for CTAs
  Choose how homeowners reach out to their LO through the Property Page CTA's 

  User Override Permissions 
  Toggle on/off the ability for LOs to adjust their individual CTAs directly in their user profile. 

  Webhook URL - coming soon
  Set the address or endpoint for borrowers who engage with Property Page to go directly into a CRM.

  Digest Delivery Controls - coming soon
  Set the default day and time your monthly Homeowner Digests are delivered.

  Fallback User Assignment - coming soon
  Select a fallback Loan Officer who will automatically inherit Property Pages and Digests when a team member is deactivated, ensuring no borrower is ever left without a point of contact.
   

• Navigate to the Team Members tab within the Admin Center to add, manage, edit, and deactivate users within your organization. 

  
  
  Here’s what you can configure:

  • View all LOs and Admins within your organization (export list)

  • Add new team members 

  • Impersonate team members 

  • Adjust permissions

  • Assign team members to specific branch 

  • Configure primary Property Page CTA (application link) for team member

  • Deactivate users who are no longer active (move to Archive) - coming soon

  • Reassign borrowers to another LO or to your fallback user - coming soon
     

The Admin Center empowers your organization to manage key operational and engagement settings, all within the MMI platform you already use every day. From team member oversight to centralized branding and borrower engagement through Pathways Home, everything is now in one streamlined location.

With expanded control over how your users interact with both MMI and Pathways Home, you’ll save time, reduce manual work, and ensure a consistent, professional experience for your clients at every stage of their journey.