Refinder

Refinder leverages MMI's powerful data insights to provide loan officers with high-quality leads (past client opportunities + new prospects) tailored to their unique strengths and business history. The platform ensures that leads are distributed strategically, empowering loan officers to find new business opportunities that align with their expertise and past success.

Get Started:

1. From your "My Workspace" click on the "Refinder" button located to the right OR navigate to the "Tools" dropdown and then click on "Refinder."
   
   
   
   
2. At the top of the page, you will see 3 tabs that display lead data based on specific criteria.
   
   
   
   Refinder: identifies properties where you, as a loan officer, were the last known originator on record. This includes purchases, refinances, or HELOCs. MMI uses your NMLS ID to associate you with these past transactions. Even if you adjust property details (such as balance or interest rate), MMI still attributes the loan to you based on public data.
   
   Prospects: highlights potential borrowers in your core market area, based on where you’ve historically done most of your business. These are contacts you've never worked with, but who recently closed loans in your preferred region and with similar loan types.
   
   Win Back: surfaces borrowers you’ve previously worked with who have since completed another mortgage transaction, like a HELOC, with a different loan officer. This presents a chance to win them back.
   
   Note: When available, MMI displays the actual recorded interest rate from the loan documents. If that information isn't accessible from public records, MMI will estimate the interest rate using national averages for that product type (e.g., HELOC, fixed-rate mortgage) on the specific date the loan was closed. This provides context on whether a borrower might benefit from a rate-related conversation or potential refinance.
   
   
3. Within each tab, you'll see fields that allow you to adjust the tool's criteria. After making changes, click "Run" to generate updated results.
   
   
   
   New Target Interest Rate: Today's rate or the specific rate you want the Refinder tool to use. This is automatically updated based on current market conditions.
   
   Minimum Estimated Balance: The unpaid balance left on a mortgage based on the Original Rate, Term, and Payments made.
   
   Required Rate Improvement: Measured in basis points (bps), where 100 bps = 1% rate drop.
   
   Money Moves: A rating assessing the borrower's benefit, considering cash-out and rate-term improvements.
   
   
4. Use the filters below the fields to refine your list. Scroll right to find options like Rate Improvement, Cash Out Potential, Predictive Monthly Payment Difference, and Money Moves.
   
   
5. With a connected CRM like Bonzo, push leads directly for follow-up. Otherwise, click "Export" to download your lead list.
   
   

Quick Scenario - Get Cash Out Now! 

As a quick example, let's walk through identifying a list of cash-out opportunities with a New Target Interest Rate of 6.0%. 

1. Change the Rate: By default, Refinder will populate today's rate in our New Target Interest Rate. Update the Target Interest Rate for 6.0%. This will ensure that you're working off of a projected 6.0% rate to proactively identify our top candidates for cash-out refinances. 
   
   
   
   
2. Identifying Best Cash-Out Opportunities: once the rate is updated, select the Best (Cash-Out) option from your Money Moves filter. In this scenario, you're assuming that your marketing team is building a cash-out only drip campaign in your CRM so you don't want to capture borrowers that might be best suited for Rate Term or Rate Term & Cash-Out.
   
   
   
   Specific info. was redacted to protect the integrity of the clients. 
   
   
3. Run the Scenario: Hit the "Run" button to populate the list based on your selected criteria.  After running, you have the option to download the entire list as a CVS by clicking the "Export" button in the top right. If you have your CRM connected, you will see the option to push individual past contacts directly with press of a button. 
   
   
   Specific info. was redacted to protect the integrity of the clients. 
   
   

Note: Refinder is only available for members whose NMLS have been updated to their account. Please contact support@mmi.io if you have any questions or need help getting Refinder for your account. 

Refinder FAQ

Q: How are prospects assigned in the Prospects tab within Refinder?

A: Prospects are matched based on historical business using the following criteria:

• Location: Top five zip code regions where the loan officer closed previous deals.
• Loan Amount: Within 20% of the loan officer’s average loan size.
• Mortgage Type: Matches mortgage types from past transactions.
• Transaction Requirements: Borrowers must have made 7+ payments, hold an unpaid balance of $50K+, and have a point spread of 25+ bps.

Q: Are the prospect lists static or do they change over time?

A: Prospects expire after 90 days unless extended. Prospects are removed if the borrower completes a new transaction with another loan officer.

Q: What happens if a prospect refinances with me?

A: That prospect is removed from your Prospect list and appears under your Refinder tab with you as the current LO.

Q: How many prospects can I receive?

A: Up to 15 prospects per LO depending on transaction history and usage.

Q: Can I see prospects who are already being worked by another LO at my company?

A: No. MMI is designed to prevent internal competition. When generating leads in the Prospects and Win Back tabs, MMI first checks the lender associated with the loan. If the borrower’s most recent transaction was completed by another loan officer at your same company, that lead will not appear in your list. This ensures that loan officers are not competing with colleagues from the same organization and helps preserve clean, conflict-free lead distribution.

Q: I don’t see any prospects in my account—how can I get some?

A: If eligible but no prospects appear, contact support@mmi.io. Leads will populate within 24 hours of approval.

Refinder helps loan officers uncover data-driven opportunities aligned with their strengths, enabling them to connect with high-value prospects and grow their business efficiently.